FAQ’s

What’s the difference in Sedan versus Not Sedan?

To simplify and streamline Spiffy’s scheduling process, we’ve categorized vehicles in two distinct classifications: Sedan and Not Sedan.

Sedan: Vehicles with 4 doors or less, 2 rows of seats or less, with a separated, enclosed trunk area i.e. sedans, coupes, convertibles, small hatchbacks

Not Sedan: Vehicles with 4 doors or more*, 2 rows of seats or more, with a continuous or open trunk area i.e. minivans, pickup trucks, crossovers, station wagons, SUVs

*Vehicles with more than 4 doors are considered those with rear hatches and/or liftgates used to access the trunk area or bed of the vehicle

What is Spiffy’s weather policy?

In the event of inclement weather, such as sub-freezing temperatures, severe storms, excessive wind, rain, sleet, or hail, Spiffy will continue services in covered areas i.e. garages, parking decks, car ports, etc.

If no covered areas are available, the technicians will assess the current climate, and if necessary, our scheduling team will work with you to find a more convenient time to schedule your service.

How do I pay?

Once your service has been completed, you will receive an email and SMS text notification to “Rate & Pay” for your service. You can then log in to your Spiffy mobile app or Spiffy website to provide feedback about your service, submit payment, and provide an electronic gratuity for your technician.

Spiffy accepts eGift Cards, Apple Pay, and all major debit/credit cards: Visa, MasterCard, Discover, and American Express. For your convenience and the safety of our technicians, Spiffy specializes in cashless transactions. We do not accept cash payment nor do we carry cash onboard our vans.

Where do I enter my promo code?

Once your service is completed, you will receive an email and SMS text notification to “Rate & Pay” for your service. You can then log in to your Spiffy mobile app or Spiffy website to enter your promo code on the payment screen. Promo codes cannot be entered prior to your service’s completion.

What are Spiffy’s hours of operation?

We operate sunup to sundown, 7 days per week, with the exception of major holidays.

How do I get you my keys?

Spiffy is offered as an amenity at hundreds of office parks, apartment complexes, and parking decks. If your location offers Spiffy as an amenity, feel free to give us a call, or ask your property management team about Spiffy’s key process at your location.

If you are receiving an at-home service, our technicians will contact you upon arrival to retrieve your keys.

Can I request a specific technician?

For best scheduling availability, we don’t recommend requesting a specific technician. Spiffy’s scheduling process is designed as a “first come, first serve” system. Services that come in are equally distributed to technicians based on location, time, length of service, and availability. As a result, we do not accept these requests, in order to provide all of our customers with the best availability.

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Call 844-438-7743 to book with a client care specialist